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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Juan Carlos Rodríguez Echevarría

Juan Carlos Rodríguez Echevarría

July 6, 2026

5  out of  5
rating by Juan Carlos Rodríguez Echevarría
"Muy buena la atención recibída agentes muy atentos y serviciales"
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Yonas Abraha

July 2, 2026

5  out of  5
rating by Yonas Abraha
"I just want to express my general experience of outstanding customer service with State Farm branch in Odessa.
In very satisfied conclusion l want thank Janet & Adonica for making my out of state transition so simple & easy for me to be acclimated with my vehicle, life, and future renters insurance experience so suitable for my situations.

Way to go!!
Respectfully,
yA"
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Naila Valenzuela

June 30, 2026

5  out of  5
rating by Naila Valenzuela
"Muy buena atención al cliente sobre todo gracias a Janet y Adonica, se tomaron el tiempo de explicarme lo que no entendía y recomendarme lo mejor!"
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madison strahan

June 29, 2026

5  out of  5
rating by madison strahan
"I had such a good experience using state farm for my first insurance experience ever! Yvonne was so amazing and helpful through everything! She guided me through what everything was and helped get me the best deal i could! She was attentive and so nice and sweet throughout the calls! She reached out to make sure i didn’t need any extra help and made sure i got everything taken care of! She was so sweet and im so thankful! For my first time ever dealing with insurance im glad I got her!"
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Jolynn Munoz

June 29, 2026

5  out of  5
rating by Jolynn Munoz
"Adonica was a great representative at getting me a great quote and good quick quality service."
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Ashley Rivas

June 29, 2026

5  out of  5
rating by Ashley Rivas
"Highly recommend, ask for Adonica she has been so kind and helpful with any question I have asked."
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Michelle Alvarez

June 23, 2026

5  out of  5
rating by Michelle Alvarez
"Adonica was a very helpful insurance agent that found me a great price and great coverage. I will definitely recommend her to family and friends."
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Veronica Correa

June 19, 2026

5  out of  5
rating by Veronica Correa
"Adonica was so helpful and the made the transition process really smooth! Thank you sm"
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Argelia Deargo

June 18, 2026

5  out of  5
rating by Argelia Deargo
"I talked to Adonica on the phone and she was very helpful, kind, and sweet. She took time to explain to me all different type of insurances. I do highly recommend working with her."
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Lorena Navarrete

June 17, 2026

5  out of  5
rating by Lorena Navarrete
"Switched insurance companies and transition was easy thanks to Yvonne that helped us out."
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Kaitlynn Rodriguez

June 17, 2026

5  out of  5
rating by Kaitlynn Rodriguez
"Thank you Yvonne for making the process of getting my insurance smooth and easy!"
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Brandon Ostrom

June 13, 2026

5  out of  5
rating by Brandon Ostrom
"Excellent service and communication"
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Melba Rios

June 12, 2026

5  out of  5
rating by Melba Rios
"Thank you Yvonne, your kindness and help doesn't go unnoticed. We appreciate you! You always go beyond to get us the answers to our questions."
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Anna Lilia Rodriguez

June 12, 2026

5  out of  5
rating by Anna Lilia Rodriguez
"Janet was very helpful when I called in. Her and her team are awesome. They are always very nice. I would definitely recommend them. 10 out of 10!!!"
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Tasha Garcia

June 11, 2026

5  out of  5
rating by Tasha Garcia
"I was shopping around for new Insurance for Home and Auto and Yvonne made the process quick and easy. Not to mention she is saving us over 4,000 a year!! Plus she was very friendly and answereed all my questions and let me know could call her anytime! I highly recommend!"
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Miguel

June 11, 2026

5  out of  5
rating by Miguel
"I had an insurance claim and Adonica was able to help me and made the process go by real smooth. Real professional agents."
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Isela

May 22, 2026

5  out of  5
rating by Isela
"Excellent customer service from start to finish! Yvonne was friendly, knowledgeable, and took the time to explain all my coverage options clearly. She made the entire process quick and stress-free and was always available to answer my questions. I truly appreciate her professionalism and how much she cared about helping. Highly recommend!"
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Ben Foster

May 4, 2026

5  out of  5
rating by Ben Foster
"Adonica was a wonderful agent that help set my home and auto insurance. Awesome"
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Ruby Melissa Bustamante

April 30, 2026

5  out of  5
rating by Ruby Melissa Bustamante
"They are amazing . Any questions they have answers to. Any problems with vehicle and ect. They can help with They are able to connect and understand their customers 100% they work as a team. They give you options on many matters . They're patient with their customers
They provide you with the best customers services
P.s their office looks amazing i love it nice an cozy 💕"
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Cynthia Chavez

April 16, 2026

5  out of  5
rating by Cynthia Chavez
"Janet Chandler was fantastic! She saved my husband & I money on our insurance for our vehicles, home, & life! 10/10"
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Misty Redman

April 12, 2026

5  out of  5
rating by Misty Redman
"Yvonne Moreno was very kind, patient and helpful with any questions."
We responded:
"Thank you Misty. Yvonne is great and customer service is always her top priority. I’m glad you got answers to your questions."
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April Williams

March 20, 2026

4  out of  5
rating by April Williams
"Yvonne has been a great help to me and my family with all of our insurance policies,cars, home, and renters."
We responded:
"Thank you April. I’m happy to hear Yvonne has been of great help. Thank you for trusting us with all of your insurance needs. The Zara Team."
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Christina Barnes

March 19, 2026

5  out of  5
rating by Christina Barnes
"Adonica has been so helpful with all of my questions and services that I need."
We responded:
"Hi Christina! Adonica is great and I’m happy to hear she helped you out with your insurance needs. Thank you for trusting The Zara Team. "
Profile photo of Jerry Gonzales

Jerry Gonzales

March 11, 2026

3  out of  5
rating by Jerry Gonzales
"I’ve been with this Agency for 5 years or so and they have been great. But as of lately things are going down hill."
We responded:
"Hi Jerry, I’m so sorry to hear this. I would really like to hear what we can do to make things better. I will reach out so we can talk."
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D Garza

February 21, 2026

5  out of  5
rating by D Garza
"I started looking for a car in July 2025 . I called in so many Vin numbers, at least 70 by the time I found my car in Januray 2026! The patience Janet, Sarahi, the whole office had with me was beyond amazing ! The help, the rooting for me to find the perfect car , lead to me finding the perfect car ! Thank yall so much for taking such great care of me !"
We responded:
"Thank you Ms Garza. We appreciate your trust in #TheZaraTeam. I’m happy to hear that Janet and Sarahi were of great assistance. Enjoy your car! "